Our recommendations for customers
We also recommend that customers:
- Pay only according to the account and transaction information officially provided by Skyline;
- Confirm the recipient details before paying;
- Do not pay into any personal account that Skyline has not confirmed;
- Keep transaction confirmations and payment receipts safe;
- Contact Skyline’s official customer service promptly if anything unusual is found.
Check before sending funds
Confirm the payee, account, amount, currency and payment reference against the agreed instructions. Do not assume a personal account is authorised. If information is inconsistent, stop and verify before paying.
Verify unexpected changes independently
A message that looks familiar may still contain fraudulent payment details. If account information changes or you are pressured to pay urgently, call through contact details you already know. Do not rely only on a number or link in the unexpected message.
Protect documents and account access
Use the submission channel confirmed by Skyline for sensitive files. Keep passwords and verification codes private, check email addresses and links, and avoid sending complete identity documents to an unverified contact.
Keep clear transaction records
Retain the quote, confirmation, payment instruction, payment record and transaction reference. These can help the team identify the transaction when you enquire about progress or report an issue.
Act promptly if something is wrong
If you have paid to incorrect or suspicious details, contact your bank or payment service and Skyline promptly. Provide the transaction reference and relevant records. Possible action depends on the payment status; recovery is not guaranteed.
Ask how your funds are handled
Before paying, ask about the recipient of funds, processing arrangements and conditions if a transaction cannot proceed. This page does not claim trust, custody, insurance or an absolute guarantee of funds. Confirm applicable arrangements with the team.