Our compliance framework
We have established and continue to improve our compliance framework, including:
- Customer identification (KYC)
- Customer due diligence (CDD)
- Source of funds review
- Customer risk assessment
- Transaction review and monitoring
- Identification and reporting of suspicious transactions
- Retention of customer information and transaction records
- Ongoing compliance and risk management
Built on transparency and compliance
These measures are not only Skyline’s compliance responsibility; they are an important foundation for protecting customers, safeguarding the financial system and building long-term trust. We believe a truly trustworthy financial service must be built on transparency and compliance.
Check the FSP information with the official register
Skyline’s FSP number is 1000612. You can use the official Financial Service Providers Register (FSPR) to check the corresponding legal entity, current status, registered services and any listed dispute resolution arrangements.
About FSP registration
Skyline is registered on the New Zealand Financial Service Providers Register (FSPR). As the Financial Markets Authority (FMA) explains, being on the FSPR does not in itself mean a provider is licensed or regulated by it; licence information for a specific service can be checked separately through official sources.
Customer due diligence
As a Reporting Entity under the AML/CFT regime, Skyline carries out customer identity and transaction checks under the applicable requirements. Our team will explain what information is needed for your circumstances; the DIA guidance linked below gives a general explanation of the regime.
Funds and transaction arrangements
Before you pay, our team will explain who receives the funds, how the payment is processed and what conditions apply if a transaction cannot proceed. If anything is unclear, please confirm it with us before paying.
Questions and complaints
If you have a concern or complaint, contact Skyline first with your transaction reference, a clear description and relevant records. Our team will promptly help with communication, enquiries and resolution, and explain how the complaint is handled and which external dispute resolution route applies.