Frequently asked questions
Find guidance on service availability, documents, quotes and payment arrangements. Contact Skyline for requirements specific to your transaction.
What services does Skyline provide?
Skyline provides currency exchange and international transfer services for personal and business customers. Common needs include education, family funding, moving to New Zealand and business payments. Tell us the currencies, fund location, recipient destination and purpose so we can confirm whether your transaction can be arranged.
Can I apply if I am outside Auckland or New Zealand?
You can submit an application through our online system. Availability depends on your location, customer circumstances and the intended transaction. Contact the team to confirm eligibility and the verification process before applying. An application is subject to review.
Why do you ask for identification or source-of-funds information?
Financial service providers need to meet applicable anti-money-laundering and countering-financing-of-terrorism requirements. Depending on your circumstances and transaction, Skyline may request identification, address proof, account information, and evidence of the source or purpose of funds. The team will explain the specific documents and confirmed submission channel. Do not send sensitive documents to an unconfirmed contact.
What can I use as proof of address?
Provide a document that supports your current residential address and follows the requirements given by the team. Confirm accepted document types, issue dates, certification and translation requirements for your application before submitting. Ask the team if your name or address differs between documents.
Is the online calculator a confirmed transaction quote?
The calculator displays an exchange estimate using the rate currently available to it. It does not confirm that a transaction can be arranged or lock a rate. Before paying, confirm the execution rate, charges, total payable, expected receipt, quote validity and other conditions with Skyline.
What fees or other charges apply?
Ask for a clear quote before confirming your transaction, including any Skyline charges. Bank, intermediary or recipient-side charges may also affect the final receipt. Confirm who pays each charge and whether it is included in the quote. The amount and conditions depend on the transaction.
How long will a transfer take?
Timing depends on the currencies and route, receipt of funds, completion of checks, bank processing, cut-off times, public holidays and any additional information required. Confirm when the estimate starts and which conditions apply before proceeding. Contact the team with your transaction reference if a transfer is delayed.
What should I do if payment details change or a transfer has a problem?
If payment instructions change unexpectedly or account details do not match, verify through Skyline's known official contact details before paying. Keep confirmations and payment records. For incorrect recipient details, missing funds or unusual messages, contact the team promptly with your transaction reference and a description of the issue. The available action depends on the transfer's status.